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Posted: 22-Nov-24
Location: Saint Louis, Missouri
Internal Number: 78237
Do you possess excellent customer service skills? Christian Hospital and NorthWest Healthcare is seeking a Concierge Lead to join their team.
- Full-time 40 hours per week
- Monday - Friday
- Shift times will vary but will be 8.5 hours in length
- Rotating weekends shifts will vary
Overview
Christian Hospital has been serving St. Louis and the surrounding metro areas since 1903. U.S. News & World Report ranks Christian Hospital No. 5 in St. Louis for overall clinical excellence and No. 9 in Missouri, which puts us in the top 6% of all hospitals in the state!
The U.S. News adult methodology ranks clinical specialties and rates common care procedures and conditions. Christian was nationally ranked as “high performing” in the clinical specialty of geriatrics and in the following seven of 21 common procedures and conditions: heart attack, heart failure, kidney failure, diabetes, COPD, pneumonia and stroke. High performing in a specialty means we were in the top 10% nationally of all evaluated hospitals for that specialty or procedure and condition.
Northwest HealthCare, six miles west of Christian, offers 24- hour emergency care, the Sleep Disorders Center and a variety of outpatient diagnostic and imaging services.
The Service Excellence and Diversity Department coordinates and oversees the Guest Services at the Hospital, including patient transportation. Oversees all aspects of the hospital's guest relations, patient transport, concierge services, serves as a liaison between families, patients, and guests.
Preferred Qualifications
Role Purpose
Oversees the daily assignment of concierge staff to ensure all Barnes Jewish Hospital service lines receive adequate and consistent coverage. Provides database management and tracking of concierge statistics. Oversees and directs new concierge training program. Develops and maintains excellent relationships with internal stakeholders and external volunteers. Provide administrative support to the management staff and the initiatives of the department.
Responsibilities
Minimum Requirements
Education
Experience
Preferred Requirements
Education
Supervisor Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer