COMMUNICATIONS AND COLLABORATION: Protects the privacy and confidentiality

of patients and employees. Addresses patients, families, visitors, co-workers and
physicians with courtesy and respect. Respects patients' rights by addressing patient
by name and maintaining confidentiality. Collaborates with the patient, significant
others, and ancillary departments to become a multidisciplinary health -
care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains
charts, files, and identification numbers. Obtains, verifies and documents required patient information.

PATIENT SUPPORT: Responsible for patient check-in and discharge, scheduling.

OFFICE REGISTRATION: Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in both the Medical Records and Patient Billing systems. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instructs patients to obtain referrals as needed. Assists with follow up directly with referring physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG. May be required to travel.