Duke University Hospital

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Occ Summary

The Medical Assistant, Certified functions asanCharacteristics

N/A

integral member of theinterdisciplinary hea lthcare team in providing direct patient care. TheMedical Assistant, Cer tified performs routine administrative and patientcare supportive duties in a Health System medical practice that assistmedicaland/or nursing st affin the examination and treatment ofpatients and ensure the clinic/off ice runs smoothly.

Work Performed

Clinical responsibilities:The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures.Patient caresupport responsibilities may include assistin gthe medicaland nursing staff during examination and procedures, collect ing andpreparing laboratory specimens, performing basic laboratory test in theclinic/office, taking electrocardiograms, removing sutures/ staple s,changing sterile and non-sterile dressings, promoting patient/familyunderstanding of the educational content and his/her involvement in thepla nof care, and documenting in the patient record.Other clinical support r esponsibilities includedisposing ofcontaminated supplies, instrument pro cessing, high level disinfectionandsterilization of medical instruments , telephoning prescriptions to apharmacy, preparing and administering me dications as directed by aphysician, and authorizing drug refills as dir ected. Performs otherclinical functions as delegated and supervised by t he physician.Administrative responsibilities:The CMA greets patients, an swers telephones, schedules appointments toinclude arrive appointments i n MaestroCare, checkoutpatients, andreferral scheduling; arranges for ho spital admissions andlaboratoryservices, updates and files patient medic al records, fills outinsuranceforms, handles billing, bookkeeping to inc lude receiving copays andcollections on account balances; correspondence , and ordering clinicaland clerical supplies and forms. Performs othera dministrative dutiesasdirected.May be requested to be a liaison for clin icactivities suchas JointCommission and falls and/or participate in clin ic committees.

Knowledge, Skills and Abilities

Good c ustomer service skills.Work requires the ability to understand and follo w oral and writteninstructions generally acquired through a high schoole ducation andmedical assistant programming.Heavy lifting and the abilityt o transport stretcher and wheelchairpatients may be required.Working kno wledge of sterile techniques and special procedures that areapplicableto work performed.Working knowledge of procedures and techniques involved in administeringroutine and special treatments to patients.Working knowl edge of sanitation, personal hygiene and basic health andsafety precauti ons applicablefor work in a clinic setting. Workingknowledge of infectio n control procedures and safety precautions.Age specific competencies.Da ily clinic preparation process; registration, scheduling, chargeposting, order entry.Able to document and communicate pertinentinformationAbilit y to establish and maintain effective working relationships withpatients and clinicstaffTyping skillsMedical terminologyLevels II and III --Abil ity to independently seek out resources andwork collaboratively

Level

Minimum Qualifications

Education

Work requires completion of a related 1 year technical school program.

Experience

Work generally requires two years of experience in health care EXPERIENCE specialties related to the specific position; two years additional years related experience may be substituted for the technical school. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR

Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

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