Career Center
Dublin, Georgia
Raleigh, North Carolina
Indianapolis, Indiana
Durham, North Carolina
Albany, New York
Albany, New York
Posted: 11-Jan-23
Location: Durham, North Carolina
Salary: Open
Internal Number: 215588
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Occ Summary
Perform a variety of interpretation, translation and Medical escortservices to assist non-English speaking patients rece iving care withinthe Duke Health System.
Work Performed
Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the International or Domesticpatie nt/visitors.Ensure that information pertaining to thepatient's outpatien t services, hospitalization, (i.e. advancedirectives, consents from trea tment, diagnosis and prognosis, treatmentplan, follow-up appointments an d Health Care Education) are accuratelycommunicated.The patient's questi ons/concerns regarding thisinformation is to be appropriately addressed and documented per RiskManagement Directives.Provide interpreter service s, and conveythe exact message as opposed to summarizing the information in a waythat is subjective. Provide required documentation as identifie d by theInternational Patient Center.Maintain accurate daily records onall requests for service as well as the provision of services. Maintainac curate and timely documentation within programdatabase.Promote customer satisfaction related to Dukeservices; notify Supervisor of any issues th at may be problematic forpatients orDuke staff.Participate in continuin g educationprograms and competency training to enhance professional role ofInternational Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules arefollowed.Maintai n confidentiality in all matters related topatient care and visitor issu es on non-English speakingpatients/families/escorts.Participate in on ca ll coverage toprovide interpretation/translation services during non-bus iness hoursand business hours as assigned.Perform other related dutiesin cidental to the work described herein.
Knowledge, Skills and Abilities
Ability to work with diverse populations from various economicalbackgrounds and age group.Ability to work as an effective mem ber ofa dedicated team.Ability to work in a fast paced Health Careenviro nment with a variety of customer service needs.Accurate andappropriate i nterpretation skills at all times.Current N.C. DriversLicense with drivi ng record suitable to Duke Van operations andcorporate risk management.< /p>
Level Characteristics
N/A
Minimum Qualifications
Education
High-School Diploma or equivalent~Successful completion of conversation/translation competencytesting in secondary language Knowledge of Medical Terminology~
Experience
Previous experience in a Health Care setting preferred
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
