NURSE MANAGER, OPERATIONS - Duke Outpatient Clinic - Day Shifts - Durham
Duke University Health System
Location: Durham, North Carolina
Internal Number: 169929
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Duke Nursing Highlights:
Duke University Health System is designated as a MagnetÂ® organization
Nurses from each hospital are consistently recognized each year as North Carolinaâ€™s Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Duke University Health System seeks to hire a Nurse Manager, Operations for Duke Outpatient Clinicwho will embrace our mission of Transforming Lives Transforming Care.
NURSE MANAGER, OPERATIONS
Manage and coordinate patient care and personnel needs in a DUHS Clinic
Plan, develop, implement and evaluate ambulatory health care services, programs and activities
Work Performed-manage multi-specialty nursing services delivered within a specific described herein, patients, staff
Perform other related duties incidental to the clinic.
Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical requirements.
Collaborate in the development, implementation and expansion of learning opportunities and skill development for all
Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum ;achieving desired outcomes
Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering
Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics
Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance
Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies.
Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care
Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives
Our Managers work in partnership with the Service Access Manager.
Monday to Friday - Day Shifts
Knowledge, Skills and Abilities:
Clinical Quality Management and Service management skills
Orientation, Accountability, Planning, prioritization and time
Problem solving and innovation
Initiative financial savvy
Active Listening, effective communication; identifying and recruiting top talent
Develop and retain talent
Showing support- teambuilding, conflict resolution and management.
Motivating and influencing team members in line with the vision and purpose.
Working knowledge of regulatory requirements including North Carolina Nurse Practice Act.
Education-Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.
Experience-Three years of nursing experience is required.
Degrees, Licensures, Certifications
Must have current or compact RN licensure in the state of North Carolina. BCLS certification required
Nurses hired into leadership positions must obtain a leadership certification within three months of hire. New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.